If you need help with your ChilClick account, music releases, or any platform feature, submitting a support request is quick and easy. Follow the steps below to get assistance from our team.
Step 1: Access the Support Portal #
Go to the ChilClick Support page:
https://portal.chilclick.com/support
Log in to your ChilClick account if prompted.
Step 2: Select Your Inquiry Type #
Choose the topic that best matches your question or issue. This helps our team respond faster and more accurately. Common topics include:
- Technical Assistance: Issues with the website, uploader, or account functionality.
- Billing & Subscription: Questions about payment plans, invoices, or subscription updates.
- Payout & Royalties: Help with earnings, payout schedules, or revenue splits.
- Music Delivery & Sync: Assistance with uploading releases, sync licensing, or placement in media.
- Artist Information Updates: Requests to change or update your artist name.
- Platform Integration: Support for mapping your music to social platforms like SoundCloud, YouTube, TikTok, Instagram, or Facebook.
- Content Updates & Remapping: For correcting release deliveries, reuploads, or mapping content to the correct artist page.
- Documentation Requests: Submitting necessary paperwork for rights verification or account approvals.
- Analytics Questions: Guidance on interpreting streaming stats, reports, and performance insights.
- Other Requests: Any inquiries not covered above, including feedback or general questions.
Step 3: Describe Your Issue #
Provide a detailed explanation in the message box, including:
- The release, track, or account your question is about.
- Any relevant error messages, dates, or platform notifications.
- Steps you have already taken to solve the issue.
The more detail you provide, the faster our team can help.
Step 4: Submit Your Request #
Click Send to submit your support request. ChilClick’s support team will receive it and respond as quickly as possible.
Step 5: Monitor Responses #
After submitting, check your email or ChilClick notifications for replies. Response times may vary depending on the complexity of your request.
Additional Help #
For quick solutions, explore our ChilClick Help Center for guides on common questions and platform features.
